Privacy Policy
Hedingham Castle Privacy Policy
Hedingham Castle Privacy Policy
Last updated: January 2026
Hedingham Castle ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website, purchase tickets, attend events, or contact us.
This notice is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Hedingham Castle
Castle Hedingham
Halstead
Essex
CO9 3DJ
Telephone: 01787 460 261
Email: mail@hedinghamcastle.co.uk
For the purposes of data protection law, Hedingham Castle is the Data Controller.
2. The personal data we collect
We may collect and process the following personal data:
Information you provide directly:
- Name
- Email address
- Billing address
- Telephone number (if provided)
- Ticket purchase details
- Any information provided when contacting us
Information collected automatically:
- IP address
- Browser type and version
- Website usage information via cookies
Event photography and video:
We may take photographs and video recordings at public events for marketing and promotional purposes.
3. How we collect your data
We collect personal data when you:
- Purchase tickets via our website using the Digi Tickets platform
- Contact us via email, telephone, or website
- Sign up to receive marketing communications
- Visit our website
- Attend events at Hedingham Castle
4. How we use your personal data
We use your personal data to:
- Process ticket purchases and provide admission
- Send ticket confirmations and event information
- Respond to enquiries
- Provide customer service
- Send marketing communications (where you have consented or where permitted by law)
- Improve our website and services
- Promote Hedingham Castle through photography and media
5. Lawful basis for processing
We rely on the following lawful bases under UK GDPR:
Contract:
To process your ticket purchase and provide services.
Legitimate interests:
To operate and improve our business and services.
Consent:
For sending marketing emails where required.
Legal obligation:
Where required to comply with legal or regulatory requirements.
6. Third-party ticket provider – Tyg Tickets
We use TygTickets.com, operated by Tyg Limited, to provide our online ticketing platform.
When you purchase tickets, your personal data is processed by Tyg Limited on our behalf. Tyg Limited acts as a data processor and processes your data in accordance with their privacy policy and applicable data protection laws.
We remain responsible for your personal data as the Data Controller.
7. Marketing communications
We may send you marketing emails about events, offers, and news from Hedingham Castle where:
- You have given consent, or
- You have purchased tickets from us and have not opted out.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails, or
- Contacting us at mail@hedinghamcastle.co.uk
8. Photography and video at events
Photography and video may be taken at public events for promotional and marketing purposes.
These images may be used:
- On our website
- On social media
- In promotional materials
If you do not wish to be photographed, please inform a member of staff at the event.
9. Cookies
Our website uses cookies to improve your browsing experience and help our website function properly.
Cookies may collect technical information such as browser type and website usage.
You can control cookies through your browser settings.
10. How long we keep your data
We retain personal data only as long as necessary, including:
- Ticket purchase records: up to 7 years (for accounting and legal purposes)
- Marketing data: until you unsubscribe or withdraw consent
- Enquiry data: as long as necessary to resolve your enquiry
11. How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
12. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request transfer of your data
To exercise these rights, please contact us at mail@hedinghamcastle.co.uk
13. Complaints
If you are unhappy with how we handle your personal data, you may contact us.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
www.ico.org.uk
Telephone: 0303 123 1113
14. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any updates will be posted on this page.
DigiTickets Privacy Policy
Policy Owner
This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited
Who we are
In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.
Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:
- Name
- Postal address
- Email address
- Telephone number
- Purchase and booking information
- Any other information voluntarily provided by you
Payment Information
Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.
Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.
Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.
Website Usage Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited and actions taken on the Website
- Date and time of access
Marketing Preferences
If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.
How We Use Your Information
We process personal information for the following purposes:
- To provide products and services you request
- To process transactions and fulfil orders
- To provide customer support and after-sales services
- To manage bookings and accounts
- To improve our Website, products, and services
- To ensure Website security and prevent fraud
- To comply with legal and regulatory obligations
- To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract: to provide goods or services you have requested.
- Legal obligation: where processing is necessary to comply with legal requirements.
- Legitimate interests: to manage and improve our business, Website security, and customer experience.
- Consent: where required, including for certain cookies and marketing communications.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We may share your personal information with:
- Payment processors
- Hosting and IT service providers
- Delivery and fulfilment partners
- Marketing and communications providers
- Analytics and Website performance providers
- Professional advisers and auditors
- Regulatory authorities, law enforcement agencies, or courts where required by law
All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.
We do not sell personal information to third parties.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an adequate level of protection; or
- Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
Retention periods vary depending on the type of information and the purpose for which it is processed.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.
How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.
Cookie |
Purpose |
Duration |
|---|---|---|
PHPSESSID |
Maintains user session and shopping basket functionality |
Session / 24 minutes |
dtAnalyticsConsent |
Records cookie consent preferences |
1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.
These cookies are only placed with your consent.
DigiTickets
Examples include:
- dtAnonymousID
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.
Google Analytics
Examples include:
- _ga
- _ga<container-id>
- _gid
- _gat_<tracker-name>
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details.
Google Privacy Information:
https://support.google.com/analytics/answer/6004245
Microsoft Clarity
Examples include:
- _clck
- _clsk
- CLID
- ANONCHK
- MR
- MUID
- SM
Used to analyse user interactions and improve Website usability.
Microsoft Clarity Information:
Performance Monitoring Cookies
Performance monitoring tools help us identify technical issues and improve Website reliability.
Examples may include cookies used by services such as New Relic.
Managing Cookies
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose your cookie preferences
You may change your preferences at any time through our cookie settings tool.
You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit:
https://ico.org.uk/
Automated Decision-Making
We do not generally make decisions producing legal or similarly significant effects using solely automated processing.
Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.
Childrens Data
Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.
Where we process children's personal information, we take additional care to ensure appropriate protections are in place.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Digital Ticketing Systems (t/a DigiTickets)
Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ
www.digitickets.co.uk/compliance-request
If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.
We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Other Websites
This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
Last Updated: 25 August 2026
Our payments are processed using : Payyo
