General Terms & Conditions 

 •       Tickets are only valid for the date printed on the ticket.

•       Printed Tickets or tickets that can be validated from a mobile are required on arrival.

•       If you have not been able to print your ticket or are unable to present your ticket on your mobile device. Please bring your booking reference, name and postcode so that we can validate your booking.

•       All tickets are non-refundable. Should Government action at any time cause us to close, we will of course, refund any tickets purchased for affected days. Otherwise, we operate a no-refunds policy. Tickets are not transferrable to alternative dates or alternative events days.

•       If for any reason in these terms and conditions we refuse to accept a ticket, it is also non-refundable.

•       If tickets are purchased on behalf of others, the purchaser accepts these Terms & Conditions will apply to each person they book for.

·       Proof of disability may be asked for on redemption of tickets for concessions and / or carer entry tickets. We reserve the right to withhold discount for concessions and carers for certain events with limited capacity and/or for theatrical performances.

•       Disabled parking, accessible toilets, and baby change facilities are available on site. There are some access restrictions due to the historic nature of the site.

•       The Gardens are generally accessible to wheelchairs, prams and buggies, visitors need to be aware that some areas have gravel paths some are gravelled which can be difficult to traverse with a wheelchair (particularly between around the valley walk, please ask our Visitor team for easier routes when you arrive)

Other areas of the garden are accessible over grass, such as most of our lawns and lake walk.

On arrival you will be offered a map that denotes various routes that can be taken.

•       Smoking is prohibited (including e-cigarettes)

•       CCTV cameras are used to assist with Security and Health & Safety.

•       We reserve the right, to change food service times and change the food offering to reflect seasonal variation.

•       If for any reason we must close and /or cancel an event, Hedingham Castle may offer replacement tickets for an alternative day or a refund at our discretion. This does not affect your consumer rights.

•       We reserve the right to exclude anyone from the premises whose behaviour is improper, and which may affect the enjoyment or safety of our other guests and staff, without the right to a refund.

Parking

Is free to Castle & Garden visitors, visitors do park at their own risk; Hedingham Castle take no responsibility for the visitor’s belongings or their car whilst parked in on site.

Disabled spaces will be provided on larger event days when the general parking moves to one of our satellite fields.

We hope that you enjoy your visit to Hedingham Castle & Gardens. Please do not hesitate to get in contact should you have any queries.